Promises to digitise public services have been long-standing, yet significant changes are on the horizon as outlined in the latest digital government blueprint. This introduces the concept of a ‘push notification’ state. The details were shared at a Government Digital Service event, where Technology Secretary Peter Kyle presented an updated strategy for government’s digital engagement. Notably, this includes the transition from physical documents to digital alternatives, such as the virtual driving licence within a GOV.UK app, aiming to ease everyday documentation needs for citizens.
Evolving Digital Government Strategy
The government’s newly released blueprint signals a move towards the third generation of digital government. The first generation began with the digitisation of services like tax filing in the late 1990s, followed by the second generation with the launch of the GOV.UK platform in 2011. While the GOV.UK website streamlined access to various services, it left much to be desired in terms of service integration. The latest plan aims to further interconnect these services, fostering an efficient communication network within government operations.
A significant leap introduced in the blueprint is the integration of different governmental databases. Currently, systems operate in silos, creating redundancies and inefficiencies. For instance, an address change reported to HMRC requires separate updates to other departments like the DWP or the DVLA. The proposed changes would automate such updates, similar to a ‘once only’ principle, reducing administrative burdens on citizens.
OneLogin: A Unifying Digital Identity
Central to these changes is the development of OneLogin, a unified login system designed to streamline access across government platforms. Presently, citizens manage multiple logins for different services, but OneLogin proposes a single account for seamless interaction with government services. This unified system not only simplifies user access but also securely links services through verified digital identities.
Limited services like fishing permits or signing mortgage deeds have adopted OneLogin, but expansion plans include key services such as HMRC, DWP, and Companies House. This integration promises to facilitate service connection, ensuring user data is shared judiciously throughout relevant departments.
API: The Technological Backbone
Synchronizing these systems requires a technological backbone, facilitated by APIs (Application Programming Interfaces). APIs will allow governmental systems to share and interact with data, echoing the ‘Bezos mandate’ principle employed by Amazon to unify internal processes. By treating each department’s database as a modular component, APIs enable seamless data accessibility and communication across government services.
This strategy could, for instance, streamline processes such as verifying eligibility for school meals. Instead of separate setups between the Department for Education and HMRC, APIs offer direct data access, reflecting an agile response to citizen needs.
Implications of a Connected Government ecosystem
While these advancements promise efficiency, they pose questions about privacy and data security. The prospect of interconnected systems suggests a government capable of proactive citizen engagement through digital alerts, raising potential concerns over privacy and autonomy.
Additionally, the political structure might shift as departmental lines blur, presenting governance challenges. Enhanced governmental connectivity could decentralise power traditionally held in departmental siloes.
Therefore, while the idea of a ‘push notification’ state introduces a convenient interaction model for citizens, it equally demands a robust discussion on balance between efficiency, privacy, and governance itself.
